Read it live it learn how to delight your clients and make your call center your very own secret weapon ed margulies group show director computer telephony miller freeman we chose the wake up your call center philosophy to resolve issues we had with customer service in an extremely stressful environment the results were incredible. Wake up your call center how to be a better call center agent customer access management rosanne dausilio in her introduction roseanne dausilio states we have lots of talk covering technical information and training software hardware new systems a whole new language in fact. Wake up your call center how to be a better call center agent customer access management by rosanne dausilio full version. Top skills of a successful call center agent here are 9 qualities that make for a successful call center agent 1 knowledge retention an agents mission is to provide the highest quality support to customers to accomplish this they need to be able to learn and memorize a good amount of information about your company
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