Hiring great contact center agents is the key to delivering exceptional customer experiences hiring an excellent call center agent is just as important as having the right call center softwarecandidates can be screened based on a variety of criteria such as personality skill fit and motivation during the hiring process. A strong call center resume will include any customer service positions call center representative jobs or public facing work when highlighting skills such as positive attitude and active listening you can consider adding a headline or interpersonal skills section. A good call center representative is hard to find to be the best they have to have the right personality skills and fit for your team and because customer service directly impacts revenue you should aim to build the best customer support team possible. How to be a great call center representative jan 07 2021 posted by robert ludlum publishing text id 34460f5b online pdf ebook epub library line call center staff the training they need with how to be a great call center representative call center staff will learn what technology based customer service is all about